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Read stories of enterprises embarking on workplace learning – their challenges and achievements.

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PAP Community Foundation

Digitalising Learning for New Hires

At a Glance

With the COVID-19 pandemic hitting local shores, many organisations were forced to shift their training online. PAP Community Foundation (PCF) was no exception, as the organisation found it challenging to onboard new employees into the workplace through online learning.

Read on to find out how you can champion the growth of your employees at the workplace!

Achievements

The project team together with support from Management and inputs from IAL's Certified Workplace Learning Specialist, achieved the following:

Built internal capabilities to develop interactive and relevant e-learning training content
Confidence to guide team mates in developing interactive storyboards through the sharing of knowledge and skills obtained from the project
Received positive feedback from learners who found the lessons interesting, applicable, and easy to understand

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To ensure business and learning continuity, and control the spread of COVID-19 within the community, we leveraged on our Learning Management System (LMS) to host a series of online programs, with the inclusion of induction program for our employees who are working from home.

To help our staff have a better online engagement, PCF’s Learning and Development Team collaborated with IAL CWLP to leverage on their expertise to produce highly interactive learning content. IAL CWLP was quick to grasp and understand who our target audience are, and customised learning solutions to our needs. They made it very easy for us to work together.

Mr. Edison NgDeputy Director, Learning and Development

Though the learning curve at the initial stage was quite steep for the Project Team, it was a very positive and fabulous learning experience. We look forward to work with other stakeholders to create engaging, creative and meaningful e-learning content.

Ms. Jacqueline WongManager, Learning & Development

I was very honoured to be involved in this project.
The end results that we have achieved are amazing! It is very satisfying to see the fruits of our labour coming alive.

Ms. Selyn YapExecutive, Learning & Development

Challenges

With the safe management measures at the workplace during the COVID-19 pandemic, face-to-face onboarding process was made impossible. While the best way forward was to convert some of the training to asynchronous training, the employees from the Corporate Team, however, lacked the knowledge to develop training resources online.

Interventions

To better enable its employees to embrace and adopt technology and have the expertise to design engaging training programs, PCF's Project Team embarked on a workplace transformation journey with the aim to reduce barriers to understanding and increase information retention rate of learners. This was done through the following:

Evaluation of current e-learning assets in Learning Management System (LMS)

Collection of feedback from employees on current e-learning materials through focus group discussions

Creation of 6 lessons through project work and coaching that were:

Bite-sized
Laddered from easy to difficult
Guided