Empowering Workforce Excellence: Metro Group’s Journey in Operational Innovation and Skills Enhancement
In the bustling heart of Singapore's business ecosystem, Metro Group has emerged as a beacon of innovation for small and medium-sized enterprises (SMEs) struggling with operational challenges. Since 2014, they have dedicated themselves to empowering these businesses through their all-in-one enterprise resource planning (ERP) solutions, tailored for the Singaporean SME market, seamlessly integrating Accounting software, Inventory management software, Sales software and Invoicing software, GST submission & form CS submission. They are also able to process InvoiceNow requirements for SMEs in Singapore. This approach aids operations and provides invaluable insights for informed decision-making, enhancing efficiency and reducing costs.
In 2024, Metro Group launched a transformative workplace learning project in partnership with the Institute for Adult Learning (IAL), which also supports the National Centre of Excellence for Workplace Learning (NACE) network through NACE@IAL.
Skill Enhancement
IAL's programmes upskilled the Metro Group workforce, propelling operational efficiency to new heights
Increased Competitiveness
Targeted training led to a 25% improvement in project completion rates
Rise in Client Satisfaction
Enhanced employee capabilities resulted in a 30% increase in client satisfaction scores
Transforming the workforce through the NACE@IAL consultancy initiative
Under the NACE@IAL consultancy initiative, Metro Group has embarked on a transformative journey to enhance its workforce capabilities and operational efficiency. This partnership with IAL has enabled the company to assess and address its specific training needs, ensuring that employees have the necessary skills to excel in their roles. By collaborating with IAL, Metro Group has implemented learning and development programs that focus on fostering a culture of continuous learning and adaptability.
As a result, the organisation has seen significant improvements in staff performance and engagement, which have led to enhanced customer satisfaction and operational success in the competitive retail sector. Through this initiative, Metro Group exemplifies the power of strategic workforce development in driving business growth and innovation.
Read on to find out more about Metro Group's transformation journey in detail below.
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We wanted to develop our staff to perform their jobs better. This L&D initiative was customised to our business needs.
Murtuza Ibrahim TopiwallaDirector
The journey was eye opening for us.
We are focusing on improving the onboarding process to make it more efficient. Our goal is to eventually create a self-service onboarding experience for clients, where they can complete the process on their own using the user guides or videos available within the system
Rashida PatanwalaCustomer Service Manager
We found the loopholes and how to improve further on our process. We found some of the knowledge-based recommendations very helpful and meaningful.
Dhaval BhimaniTech Lead
THE GOAL
Transforming Workforce Development and Operations Excellence
Metro Group embarked on a transformative journey to build a training framework that equips their workforce with essential skills to excel in a dynamic industry. This initiative fosters structured learning, continuous growth, and professional excellence.
Metro Group’s Accounting System is central to this transformation, offering features like seamless invoicing, automated GST and Form C-S submissions, multi-currency management, customisable financial reports, bank reconciliation & many more. With cloud-based access, inventory integration, and real-time dashboards, Metro empowers businesses to streamline operations, enhance compliance, and make informed decisions.
By combining cutting-edge technology with a focus on workforce development, Metro ensures agility, innovation, and long-term success.
Opportunities for Improvement
While the organisation has made significant strides in workforce transformation through the NACE@IAL consultancy initiative, opportunities for further enhancement were identified:
Firstly, there is potential to expand the scope of programs to bring emerging technologies and digital skills, preparing employees for future challenges in the industry.
Additionally, fostering a stronger feedback mechanism could help identify specific areas where staff require additional support, enhancing the overall effectiveness of learning and development initiatives.
Lastly, creating more collaborative learning environments could promote knowledge sharing and peer learning, further embedding a culture of continuous improvement and innovation within the organisation.
The Solution
To address these challenges, the consultancy project worked on designing a series of tailored program that focuses on enhancing the skills, capabilities and learning needs of their workforce. These initiatives included:
These initiatives equipped employees with essential skills, fostered a growth mindset, and enabled them to adapt to evolving industry requirements.
The Results
The NACE@IAL consultancy initiative led to measurable and significant improvements:
- Increased Productivity: A 20% boost attributed to the adoption of self-management tools and enhanced workplace learning practices.
- Higher Retention Rates: Growth mindset workshops contributed to a 15% improvement in employee retention rates.
- Operational Efficiency: Tailored training programs reduced errors by 10%, driving better outcomes.
These results not only enhanced workforce capabilities but also positioned Metro Group for sustainable growth and long-term success.
Scaling Up: What’s Next for Metro Group?
After enhancing efficiency with NACE@IAL consultancy, Metro Group plans to expand these improvements. The focus will include refining onboarding, integrating continuous learning, and ensuring compliance with government policies. By embracing advanced technologies and automation, Metro aims to enhance workforce capabilities, streamline operations, and drive sustainable growth.
Ready to Transform Your Workforce?
Metro Group is setting a new benchmark for workforce transformation in the Infocomm technology industry. Are you ready to take the next step? Explore how our workplace learning solutions can help your organisation achieve similar success.
Contact us today to find out how you can start your own transformation journey.
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