Read stories of enterprises embarking on workplace learning – their challenges and achievements.

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Global Training Services 

Global Training Services

Rethinking the Future of Work

At a Glance

In the wake of the COVID-19 pandemic, numerous organisations were forced to shift operations online. To ensure that its employees are prepared and well-equipped in the new normal, Global Training Services (GTS) seized the opportunity and embarked on a workplace transformation journey to upskill its employees to be proficient utilising technology to conduct training online.

Read on to find out how you can inculcate a learning mindset among your employees at the workplace!



Together with IAL’s Certified Workplace Learning Specialist and support from the management, the project team was able to incorporate the various workplace learning interventions to achieve the following:

  • Obtained approval from Building Construction Academy (BCA) for organising virtual live certification programmes as an Approved Training Organisation (ATO)
  • Achieved an outstanding approval rating of 90% via course evaluation feedback for 4 out of 5 BCA CET webinar courses

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To counter the spread of COVID-19, face-to-face training was made impossible. As a result, Trainers and Course Administrators were forced to rethink the way they work, and shift and conduct their training sessions online.

The lack of digital literacy and unfamiliarity with online technology made it essential for GTS to upskill its employees, to better equip them with the necessary skills and knowledge to carry out their roles effectively.


To better enable its trainers and course administrators to adopt technology and have the expertise to conduct virtual training effectively, GTS' project Team embarked on a workplace transformation journey with the aim to raise the digital literacy level of its employees. This was done through the following:


Redesigned job roles of Trainers and Course Trainers to Digital Trainers and Digital Course Trainers


Designed and organized the ‘Digital Facilitation Techniques and Technology’ Train-The-Trainer programme


Provided Just-in-Time Coaching by giving real-time feedback during the virtual live training


Created learning video clips to train participants within GTS on how to access the Learning Management System (LMS)