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Stories

Read stories of enterprises embarking on workplace learning – their challenges and achievements.

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Song Fish Dealer

Enhancing Staff Productivity

At a Glance

Song Fish Dealer (SF), a leading supplier of frozen seafood and poultry to hotel chains and fine-dining restaurants, seeks to enhance staff productivity through upskilling and automating existing Warehouse Assistants’ (WAs) job and work processes. With the development of On-The-Job-Training (OJT) blueprints, the enterprise saw an 8% improvement in the productivity of existing WAs.

Keen to find out how you can improve the productivity of your employees? Read on to find out!

Achievements

The project team together with support from Management and inputs from IAL's Certified Workplace Learning Specialist, achieved the following:

Increase in productivity by 8% after WAs received inbound goods training
All staff strongly agreed that work processes and work execution are clearer and more systematic based on the newly created job descriptions
Work execution becomes clearer and more straightforward.
After the implementation of OJT, all WAs know how and what to do, thus improving the productivity of goods received via the WMS

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Learning is a journey that we need to pursue continuously. By joining the LEA, we know that we are exposed to a pool of knowledge and network, and they will be able to help us to promote continuous learning in the workplace.

Ms. Dorothy LimDirector

The project has brought about incremental gains in building capability and knowledge for the staff in our organisation. We are very pleased with the outcome of the project and it has contributed to an enriching experience for our staff. Now, they can learn in a more structured way to fulfil their roles and we can assess the competency better.

Our Certified Workplace Learning Specialist is very experienced and able to provide useful materials, learning methodology and sound advice for us to improve on our work processes. This project will not be possible without her contributions.

Mr. Charles XieHR & Admin Manager

Being involved in this project allowed me to learn new things and it is great to have assistance from the professionals to cater to our organisation’s needs.
Previously, it was tough for new hires to pick up our work processes but now, after the implementation of the structured OJT programme, I believe even our existing staff can perform better. The results are just magnificent!

Mr. Sky LiLogistics Executive

Challenges

As the food manufacturing sector has been identified as a key growth sector, SF sought to remain self-sufficient and globally competitive. To do so, enterprises have to innovate, adopt food technologies to accelerate production as well as build deeper capabilities to upskill employees to deal with digitalisation and automation to support industry transformation.

Interventions

The project team started to design and implement an OJT programme, which includes:

Development of work processes ‘Purchase to warehouse storage’ and ‘WMS Inbound work flow’ that outlined the workflow from the purchase of goods to the storage at the warehouse

Development of a workplace learning plan for WAs to receive inbound goods

Catch the Project Team in Action: