Read stories of enterprises embarking on workplace learning – their challenges and achievements.

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dnata Singapore

dnata Singapore

Elevating Employee Satisfaction at the Workplace

At a Glance

In today’s context, career development has been identified as one of the key drivers in employee satisfaction.

Recognising the importance of driving employee satisfaction, dnata Singapore embarked on a workplace transformation journey to aid its employees in navigating their career pathways in the air cargo industry, as well as to retain talent.
How successful were the workplace learning interventions implemented at dnata Singapore? Read on to find out!



Through the workplace transformation project with IAL’s Centre for Workplace Learning and Performance (CWLP) and IAL’s Certified Workplace Learning Specialist (CWLS), dnata Singapore was able to achieve the following:

  • Creation of a detailed career pathway for the company’s Cargo Import and Export Department, inclusive of promotion requirements.
  • Development of a career profile based on actual staff interviews to help new hires understand the expectations of each job role.
  • Empowerment of Supervisors to pursue career coaching conversation training, allowing them to be able to successfully conduct 3 career coaching conversations.

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