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Anderco Pte Ltd

Boosting Business Productivity through the Streamlining of Processes

At a Glance

Given the dynamic and competitive business landscape, it is not surprising that business efficiency is key for enterprises to stay on top of the curve and remain relevant.

In recognition of the above, Anderco Pte Ltd (Anderco) embarked on a workplace transformation journey to redesign the job roles of its employees – all to ensure businesses processes can be streamlined and made efficient.

Just how successful were the workplace learning interventions implemented at Anderco? Read on to find out!

Achievements

Through the workplace transformation project with IAL’s Centre for Workplace Learning and Performance (CWLP) and IAL’s Certified Workplace Learning Specialist (CWLS), Anderco was able to achieve the following:

Consistent implementation of Progress Claims meetings for both Metal Works and Temporary Projects held once every 2 weeks.
Development of checklist and templates to be used for Progress Claim Tracking.
Achievement of 95% in accuracy for claims relating to Metalworks.
Achievement of 60% in accuracy for claims relating to Temporary Projects.

Looking to streamline business processes at your workplace?

Begin Your Journey

Anderco recognises that timeliness is extremely critical for business cashflow when it comes to progress claim and monitoring.

We came to know about the LEA initiative through IAL’s Certified Workplace Specialist, hence we decided to join the program. Through the LEA project, we have successfully trained our Finance Manager and project team to put in place an effective claims process.

Ms. Lydia KohExecutive Director

It has been a very enriching learning journey with our appointed Certified Workplace Learning Specialist from IAL, who is very experienced in the field of the Construction Industry.

Apart from being able to go into details with our consultant, we also had our doubts cleared, and were always pointed to the right direction. We are now able to handle the claims process by ourselves, and will continue to improve our accuracy in processing these claims.

After the project, we are also going to tighten any loose ends and further improve the effectiveness of our claims process.

Mr. Julian GanFinance Manager

Our job has been re-designed to include the claims process as an essential part of the job.

We now have a dedicated claims process team comprising of our Project Managers, Finance Manager, and Quantity Surveyors.

The team is very cohesive and well-motivated, particularly the Project Managers, who are now more aware of the status of claims and costings.

Mr. AnthonySenior Quantity Surveyor

Challenges

Prior to the workplace transformation project with IAL CWLP, there was hardly monitoring on the claims process. In addition, the Project Managers did not fully comprehend the relevance and urgency of having timely progress claims – their focus was solely on completing projects on schedule, and ensuring that they had sufficient resources to complete their projects.

Interventions

Workplace learning interventions were needed to redesign the job roles of employees, to ensure that both teams are able to work hand-in-hand to maintain timeliness and accuracy in both claims, and the completion of projects. With the aid of IAL’s Certified Workplace Learning Specialist (CWLS), the following were implemented:

Conducted a session to diagnose reasons for delays and inaccuracy in the claims process

Co-created checklists and templates

Implemented monthly and bi-monthly meetings to monitor the claims process

Re-designed job roles and reviewed current OJT programme