The journey was filled with challenges as most of the team members were inexperienced with the concept of customer service. In addition, we also had to cope with our daily work on top of this project.
However, as improving customer service across the board is a long-term outcome – it cannot be a one-time project, but a continuous effort to build a customer-centric culture. We will be introducing a reward system to continuously identify, recognise, and reward staff for delivering good customer service.
Ms. Teresa SiaChief HR Officer and Chief Financial Officer