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A Practical Guide to Managing People The Manager’s Toolbox


PROGRAMME OVERVIEW

The “A Practical Guide to Managing People: The Manager's Toolbox” course is designed to enable assistant managers and team supervisors to apply communication and leadership techniques to lead and motivate the teams to achieve organizational goals and manage client expectations through active problem-solving. 

Register Your Interest for the Course



LEARNING OUTCOMES
By the end of this programme, the learners will be able to:

 

  • Apply a framework for leading teams and managing clients
  • Communicate effectively with internal and external stakeholders using noticing, listening responding, developing, reflecting and appreciation skills
  • Manage client’s expectations through effective problem-solving techniques.

PROGRAMME SCHEDULE

SessionDurationTopic
11hr

Framework for Leading Teams and Managing Clients

  • Developing Skills
  • Using Growth Mindset for leading self and managing others
  • Leading with courage and vulnerability
21.5hr
Noticing Skills and Workplace Drama
  • Identifying unproductive behaviours at work using the Drama Triangle
  • Differentiating emotions and behaviours that help or hinder work. 
31.5hr

Listening and Responding skills

  • Determining the empathy scale
  • Responding with empathy
  • Using ‘Yes, And’ and ‘I’ messages
  • Coaching for performance using feedback
41.5hr
Problem-solving skills
  • Identifying interests and needs
  • Managing expectations
  • Using How Might We and 5Ws1H
51.5hr
Reflecting and appreciation skills
  • Using What, So What and Now What
  • Language of appreciation


Session Information
Date and Time
20 Mar 2022 04:00
Location
A Practical Guide to Managing People The Manager’s Toolbox


PROGRAMME OVERVIEW

The “A Practical Guide to Managing People: The Manager's Toolbox” course is designed to enable assistant managers and team supervisors to apply communication and leadership techniques to lead and motivate the teams to achieve organizational goals and manage client expectations through active problem-solving. 

Register Your Interest for the Course



LEARNING OUTCOMES
By the end of this programme, the learners will be able to:

 

  • Apply a framework for leading teams and managing clients
  • Communicate effectively with internal and external stakeholders using noticing, listening responding, developing, reflecting and appreciation skills
  • Manage client’s expectations through effective problem-solving techniques.

PROGRAMME SCHEDULE

SessionDurationTopic
11hr

Framework for Leading Teams and Managing Clients

  • Developing Skills
  • Using Growth Mindset for leading self and managing others
  • Leading with courage and vulnerability
21.5hr
Noticing Skills and Workplace Drama
  • Identifying unproductive behaviours at work using the Drama Triangle
  • Differentiating emotions and behaviours that help or hinder work. 
31.5hr

Listening and Responding skills

  • Determining the empathy scale
  • Responding with empathy
  • Using ‘Yes, And’ and ‘I’ messages
  • Coaching for performance using feedback
41.5hr
Problem-solving skills
  • Identifying interests and needs
  • Managing expectations
  • Using How Might We and 5Ws1H
51.5hr
Reflecting and appreciation skills
  • Using What, So What and Now What
  • Language of appreciation


Session Information
Date and Time
20 Mar 2022 04:00
Location
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