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Read stories of enterprises embarking on workplace learning – their challenges and achievements.

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SH Integrated

Enhancing Staff Capability

At a Glance

SH Integrated (SHI) seeks to reduce its reliance on sub-contractors through enhancing staff capability by developing and improving on their in-house training procedures.

Achievements

The project team together with support from Management and inputs from IAL's Certified Workplace Learning Specialist, achieved the following:

Improvement in quality of work through workplace learning interventions and reduction in reliance on sub-contractors.
Conversion of up to 20% of workers from Basic Skilled (R2) to Higher Skilled (R1) through enhancement of staff capabilities
Empowerment of staff to embrace self-directed learning with video learning resources, available on their mobile, 24/7

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SH Integrated joined LEA as we would like to have a deep-skilled workforce through structured OJT so as to bring in higher value projects locally.

Mr. Richard ChuaProject Director

The design and development of training videos were extremely useful in standardising training and has made training easily available. Managers are now equipped with the skills to be able to develop their own staff training to suit their respective job areas and requirements.

Mr. Desmond ChuaSenior HR Manager

Site workers are now able to better access learning materials uploaded on 'Google Classroom' which is easily installed on workers' phone. They are able to better familiarise themselves with the steps required to perform technical tasks with the use of checklist and improve their understanding through the videos developed.

Additionally, it has led to a greater upskilling and conversion of workers from Basic Skilled (R2) to Higher Skilled (R1).

Mr. Ng Chang SoonProject Director

Challenges

Being part of the construction industry, SHI faces challenges such as labour shortage amidst tight budget. This made it imperative to upskill internal capability and enhance staff performance and productivity.

As companies across industries are adopting and embracing technology to ramp up their training to build staff capability, SHI embarks on workplace learning initiatives and interventions to complement their training efforts.

Interventions

The project team organised sharing sessions to discuss and evaluate better customer management interventions:

Development of resources such as Standard Operating Procedures (SOPs) in training, SOP blueprints and training videos to increase productivity through upskilling of staff

Implementation of an OJT using the newly developed SOPs and OJT blueprints that enable Managers to train, revise and develop OJT blueprints to adapt to changing service requirements on their own

Initiation of on-site demo and hands-on training in small groups to supplement training videos to build staff capability

Empowerment of Managers to train more trainers, expand and revise training contents to make training more relevant with OJT Blueprint process

Development of bite-sized training modules with training videos uploaded on mobile phones to enable easy comprehension and flexibility to learn on-the-go for staff to build their knowledge

Introduction of Action Learning Methodology to help improve, refine and continuously improve on the content of the learning resources